Mortgage Mark is dedicated to ensuring our telemarketing practices are conducted respectfully, lawfully, and in accordance with both national and state-specific regulations. This policy outlines our telemarketing procedures, consent requirements, data handling, and compliance with applicable laws, including Texas-specific regulations.
1. Compliance with Telemarketing Laws
Mortgage Mark strictly follows all federal and state telemarketing laws, including:
- The Telephone Consumer Protection Act (TCPA)
- National Do-Not-Call (DNC) Registry rules
- Texas-specific telemarketing requirements, including the Texas No-Call List and registration laws
Our telemarketing representatives receive training to ensure compliance during all interactions.
2. Do-Not-Call Lists
Mortgage Mark respects all DNC lists, including:
- National Do-Not-Call Registry: If a customer requests to be added to the DNC list, their number will be added within 30 days.
- Texas No-Call List: We adhere to Texas-specific regulations, ensuring that residents who register on the Texas No-Call List are not contacted for telemarketing purposes.
3. Registration Requirements (Texas)
Mortgage Mark ensures that its telemarketing representatives comply with Texas registration requirements. All representatives are registered with the Texas Secretary of State’s office and trained to follow Texas-specific telemarketing rules.
4. Consent to Call
Mortgage Mark only contacts individuals who have given prior express written consent to receive telemarketing calls. Consent may be obtained through:
- Online forms or website sign-ups
- In-person interactions during events or consultations
- Express opt-ins through other channels (e.g., email, SMS)
5. Calling Hours
Mortgage Mark operates within legal calling hours to ensure a positive customer experience:
- National Hours: Monday through Saturday, 8 AM – 9 PM (local time of the recipient)
- Texas-Specific Hours: 9 AM – 9 PM, including weekends and holidays
No telemarketing calls will be made on Sundays or federal holidays unless specifically allowed under Texas law.
6. Disclosure Requirements
At the beginning of every telemarketing call, Mortgage Mark representatives will clearly disclose:
- Their name and the business name
- The purpose of the call
- Upon request, the business address or contact phone number
Business Address:
5495 Belt Line Rd, Suite 140, Dallas, TX 75254
Contact Number:
(972) 829-8639
7. Recording of Calls (Texas)
If calls are recorded, Mortgage Mark will inform Texas residents at the start of the call and seek their consent. This ensures compliance with Texas’s “two-party consent” rule, which requires all parties to consent to the recording.
8. Opt-Out Process
If a customer wishes to opt out of telemarketing calls, they can do so by:
- Informing the caller during the call
- Contacting customer service at (972) 829-8639
- Emailing [Email Address]
Mortgage Mark will add the customer’s number to our internal DNC list within 30 days.
9. Handling Customer Information
Mortgage Mark maintains strict confidentiality of customer information collected during telemarketing calls. We do not share, sell, or disclose this information to third parties unless required by law or authorized by the customer.
10. Complaint Resolution
Mortgage Mark takes customer feedback seriously. If there are concerns about our telemarketing practices, customers can:
- Call customer service at (972) 829-8639
- Email [Email Address]
Complaints will be reviewed promptly to improve our practices and resolve any issues.
11. Policy Updates
Mortgage Mark reserves the right to update this Telemarketing Policy at any time to comply with evolving regulations or to enhance customer service. Updates will be reflected on our website and communicated to customers as needed.